Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Growtele website, platform, and related communication services (collectively, the “Services”) offered by Growtele (“Growtele,” “we,” “us,” or “our”). Please read these Terms carefully before using the Services.

1. Acceptance of Terms

By accessing or using our website or Services, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Services.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract to use the Services. The Services are intended for business and professional use unless otherwise stated on the website.

3. Use of the Website

You may use our website for lawful purposes and in accordance with these Terms. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use automated means to scrape or overload our systems except as expressly permitted.

4. User Accounts

Certain Services require registration or a customer account. You are responsible for maintaining the confidentiality of account credentials and for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms or applicable law.

5. Website Content

Content on our website (including text, graphics, logos, and product descriptions) is provided for general information about Growtele’s communication solutions, including SMS, WhatsApp, RCS, email, and cloud telephony capabilities. We may update website content at any time without notice.

6. Intellectual Property

The Services, website, and all related content, trademarks, and materials are owned by Growtele or its licensors and are protected by intellectual property laws. Except for limited rights to access and use the Services as permitted, no license or ownership rights are granted to you.

7. User Responsibilities

When using our Services, you agree to:

• Provide accurate information and keep account details up to date
• Use the Services in compliance with applicable laws, industry rules, and messaging or telecom regulations that apply to your use case
• Obtain necessary consents from recipients for commercial or promotional communications where required
• Respect the rights of others and refrain from sending unlawful, harmful, or abusive content through the platform

8. Prohibited Activities

You may not use the Services to engage in fraud, spam, phishing, harassment, distribution of malware, infringement of intellectual property, or any activity that violates law or third-party rights. We may investigate violations and cooperate with authorities where appropriate.

9. Third-Party Services and Links

The Services may integrate with or link to third-party platforms, carriers, or tools. We do not control third-party services and are not responsible for their content, policies, or availability. Your use of third-party services is at your own risk and subject to their terms.

10. Payments and Transactions

If you purchase Services, fees, billing cycles, and payment terms will be set out in your order form, statement of work, or separate commercial agreement. Unless otherwise agreed in writing, fees are non-refundable except where required by law. You are responsible for applicable taxes.

11. Disclaimers

The website and Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation, or specific delivery outcomes for messages sent through third-party networks.

12. Limitation of Liability

To the maximum extent permitted by law, Growtele and its affiliates, officers, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from your use of the Services. Our aggregate liability for claims relating to the Services shall not exceed the amounts paid by you to Growtele for the Services giving rise to the claim during the twelve (12) months before the claim, or one hundred (100) USD if no fees were paid, whichever is greater, unless a higher limit is required by applicable law.

13. Indemnification

You agree to indemnify and hold harmless Growtele from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your content or communications sent through the platform, or your violation of these Terms or applicable law.

14. Suspension and Termination

We may suspend or terminate access to the website or Services if we reasonably believe you have violated these Terms, pose a security risk, or where required by law. Upon termination, provisions that by nature should survive will remain in effect.

15. Changes to These Terms

We may modify these Terms from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use after changes become effective constitutes acceptance. If you do not agree to updated Terms, you must stop using the Services.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of India, without regard to conflict-of-law principles. Courts located in Noida, Uttar Pradesh, India shall have exclusive jurisdiction over disputes arising from these Terms, subject to mandatory consumer protections where applicable.

17. Contact Information

For questions about these Terms, contact:

Growtele
Growtele
Unit No 303-3rd Floor, Majestic Signia, Plot No. A-27, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309, India

Email: enquiry@growtele.com