Utility
Send order confirmations, payment receipts, delivery alerts, and appointment reminders via approved message templates.
Sell, Support,
and Grow on WhatsApp
Business Platform
Send order updates, share product catalogs, collect payments, and answer support questions on WhatsApp, the messaging app your customers already check constantly.
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Product Catalogs
& Carts -
Secure
Payments -
Shared
Team Inbox
Send Every Message Type on
the WhatsApp Platform
Send utility alerts, marketing offers, and service replies, with rich media, product catalogs, quick-reply buttons, and chatbots that answer customers at any hour.
Marketing
Broadcast promotions, product launches, and festive sales to opted-in customers, with buy buttons inside the chat.
AI Chatbots & Live Agents
A chatbot answers common questions around the clock and hands complex cases to your live agents.
Service
Answer customer questions, share order status, and resolve complaints from one shared inbox accessible to every agent.
Built for Scale. Designed
for Two-way Customer Chats.
Share photographs, explainer videos, product catalogs, and reply buttons customers tap to buy.
Rich Media
Send images, videos, PDFs, and product catalogs directly in chat.
Video Messages
Share product walkthroughs, how-to tutorials, and launch videos that play directly in WhatsApp chats.
Live Chat
Chat with customers in real time about products, orders, returns, refunds, and support questions.
Quick Replies
Collect customer feedback, preferences, and service requests with quick tap-to-reply buttons
Why Brands Use WhatsApp Business API
Reach customers inside the messaging app they open daily, with rich media, instant answers, live support.
Rich MediaMessages
Show products with photos, short videos, and swipe carousels.
Two-wayConversations
Agents answer every customer message from one shared team inbox.
Secure& Verified
Earn trust with green tick verification and end-to-end encryption.
Chatbots &Automation
Chatbots handle FAQs, order status, lead qualification, and reminders.
Before, During, and
After Every Online Order
Greet new shoppers, suggest products, confirm orders, and recover abandoned carts on WhatsApp.
Welcome Messages
Greet new contacts automatically and show them where shopping or support begins.
Product Recommendations
Suggest products based on what each customer has browsed and bought.
Order Updates
Send order confirmations, shipping alerts, delivery updates, and GST invoice PDFs.
Abandoned Cart
Remind shoppers about abandoned items with a one-tap checkout link in WhatsApp.
WhatsApp for Every
Stage of the Sales Funnel
Win buyers with Click-to-WhatsApp ads, sell through product catalogs, and keep them coming back with rewards.
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Auto Greeting
Greet every new chat with a personalised welcome and buttons for browsing products, ordering, or support.
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Catalogs & Add-to-Cart
Customers browse your catalog and add products to carts without leaving the conversation.
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WhatsApp Flows
Collect bookings, registrations, and feedback through simple multi-step forms inside the chat.
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Brand Awareness
Run Click-to-WhatsApp ads on Facebook and Instagram that open chats with your business.
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Broadcast Messages
Send promotions to customer segments based on past orders, location, language, or interests.
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Lead Generation
Qualify incoming leads using automated questions, then route warm prospects to salespeople.
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Loyalty Rewards
Send points balances, member-only offers, and birthday discounts to your repeat buyers.
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Order Updates
Share delivery status, return pickups, and refund updates after every purchase they make.
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Customer Support
Answer questions, gather feedback, and resolve complaints quickly so customers keep returning.
Everything You Need to Know
About WhatsApp Business
Answers about the WhatsApp Business Platform, chatbots, product catalogs, green tick verification, customer support, encryption, and CRM integration.
It's Meta's official API for businesses to send alerts, run chatbots, and support customers at scale, with green tick verification, in 190+ countries.
Yes. Set up chatbots that greet customers, answer common questions, and share order updates at any hour, then hand the chat over to a live agent whenever a person is needed.
Yes. Upload your products to a WhatsApp catalog so customers can browse items, add them to a cart, and place an order without ever leaving the chat.
Yes. Customers message you on an app they already use every day, and your team replies from a shared inbox, while chatbots take care of routine questions so agents can focus on the tricky ones.
Yes. Growtele connects WhatsApp with your CRM and other business tools through APIs and webhooks, so chats, contacts, and order details stay in sync automatically.
